It service desk agent ii (remote, mon-wed 12:30pm-9:30pm, thur-fri 3:30pm-12:30am)
AguascalientesScottsmiracle-gro
...complex technical issues to senior support staff or relevant teams. Incident Management Support users through the resolution of self-service or agent created incidents. Properly categorize and prioritize incidents in Service Now. Monitor and track the resolution progress, ensuring timely updates to users. Escalate incidents to [...]
Industria: Entretenimiento